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Professional and Caring Pet Sitting, Dog Walking and Pet Waste Removal Services In Auburn/Opelika Alabama
Existing Client Login (Client Portal)
Q: What preparations can I do before I leave to keep my pets safe in the event of an emergency?
During our initial interview, provide us with several local emergency contacts as well as instructions for what you would like for us to do in the event of an emergency. Make sure you have extra supplies on hand such as food, bedding, clean up and crate materials.
Q: What will happen if my pet gets sick while I am away?
We will immediately notify you and describe in detail the situation. Then, we will take your pet to your vet if they are available, or the local emergency vet if they are not. During our initial interview we request that you sign a vet release, notify your vet that we have permission to bring your pets in and place a credit card number on file. While your pet is receiving care we will keep you updated on their condition and continue caring for your other pets as usual. Should your pet be released from your vet while you are still away, we will continue caring for them at your home as directed by your vet.
Q: Do you have a disaster plan in place?
Yes we do! We would be happy to go over it in great detail with you as well as take note of your specific instructions during our initial interview. Additionally, we would be happy to discuss the details with you at any time should you require more information.
Q: What happens to my pets in the case of severe weather?
We have a complex written disaster plan that we have prepared in the case of natural disaster or other emergencies. We would be happy to go over it with you in detail upon your request. The short version of the plan would be to notify you of any impending danger, provide your pets with food and water sufficient for several days, notify your emergency contacts/neighbors that service may be interrupted, place pets in most secure place/room on property, and if needed we will walk/ ride bikes to care for your pets should other transportation methods fail.
Q: I have an alarm/keyless entry system, can you use it?
Absolutely! We have used many different alarm and keyless entry systems. Often, it is possible to set a temporary passcode for our use while you are gone. Otherwise, just let us know what your normal passcode is and we will keep it safe and secure.
Q: Can I keep a key on file with you?
Yes! In fact we prefer that you do. Why? Because if you ever have an emergency or have to leave town last minute, we can provide our services without worrying about how to access your property. Can't get away from work to let your dog out in the middle of the day? We can take care of that too because we have a key on file. Also, please note that mailing or dropping off keys will incur a small fee.
Q: How do you return my key to me?
There are several different ways we can return your key. We can leave it behind at our last visit, either hidden outside or left inside if door will lock. Or if you prefer we can mail it to you or keep your key on file in our secure key safe at our main office. Lastly, we can drop off your key after your return. Please note that if you choose to not leave a key on file with us we will have no way of accessing your property if you need last minute care and do not have time to get us a key otherwise.
Q: How do you keep my key safe and secure while I am gone?
We never have your keys on us unless we are going to visit your property, otherwise your key is kept in our secure key safe in our main office. Your key never has you or your pets name and/or address attached to it, instead it is identified by a numbered code that only we can associate with you and your property.
Q: When do I give you a key?
We ask that you give us a key and any other codes that may be necessary to enter your property during our initial meeting. We also ask that you give us two methods of entry, either a copy of the house key or a second key that opens another door into the facility. If you do not have a second copy, we will make one for you for a small fee.
Q: How do you bill me?
We will send you a service confirmation email and after you confirm the dates and times are correct we will send you an invoice. Bills can also be mailed if you prefer. Payment is due within 15 days of receipt.
Q: What are your payment terms?
We require payment in full before providing our services. This does not apply to pet waste removal and dog walking services that may be set up on auto-payment. Requests for alternative payment terms are processed on an individual basis.
Q: What forms of payment to you take?
We take cash, checks, money orders and all major debit/credit cards through Paypal
Q: What is your cancellation policy for holidays?
There is no refund for services canceled on the day of a holiday. For our full cancellation policy see the bottom of our "Services - Prices" page.
Q: Do you charge extra on Holidays?
We charge a small fee for providing services on major holidays. This fee only applies to the day of the Holiday. A complete list of the holidays for which this fee applies is listed under our "Services - Prices" page.
Q: How do I schedule services?
For new clients, contact us by phone or email to set up an initial interview before the first service is to be performed. For existing clients, request services using the client portal, by phone or email.
Q: Do you require a minimum number of visits per day?
For dogs, we require a minimum of one visit per day for those that have ready access to outside. For dogs with no outside access we require a minimum of two visits per day. For cats, the minimum we require is a visit every other day. We have set minimum requirements to reduce the possibility of bladder infections from infrequent access to outside and the possibility of mischief from unsupervised pets.
Q: What happens when you provide services in my home?
Pet Sitting: Our sitters will show up at the designated time and feed, exercise and play with your pet. Any complimentary or additional services will also be performed at this time. An email with a picture, care notes and GPS check in/out will immediately be sent to you at the conclusion of the visit.
Dog Walking: Our walkers will arrive at the scheduled time and take your dog for a nice long walk with some play time at the end. An email with a picture, visit notes and GPS check in/out will immediately be sent to you at the conclusion of the visit.
Pet Waste Removal: Our service experts will arrive on the scheduled day and provide the appropriate litter box cleaning or yard clean up as requested. A note regarding the fulfilled service will be left in your door or mailbox.
Q: What do I do when I return home?
For our pet sitting clients, please call us to let us know you have returned home safely. For our pet waste removal clients, please review the service notes we left for any important information regarding the health of your pets and the fulfillment of the services. All clients should check the pets living areas to make sure everything is clean and orderly, if you are unhappy with anything notify us immediately so we can rectify the situation!
Q: Do you require vaccination records in order to provide services?
We require proof of current rabies vaccination for the required species (usually just cats and dogs) and we highly suggest having your pet up to date on all additional vaccinations. We will take extra safety and health precautions for pets that are too young to be vaccinated and we always sanitize our footwear and hands before entering your property.
Q: During what hours do you care for pets?
For pet sitting clients with two or more visits daily, we perform visits between 6am-9 am in the morning and 4pm-8pm in the evening. For clients requiring only one visit per day, we will space the visits out so that they are performed at approximately the same time each day. For dog walking clients, we provide dog walking services between 11am-2pm. For pet waste removal clients, we provide our services throughout the week days.
Q: How to you keep my pets safe while I am away?
We take many precautions to preserve the safety of your pets. First, we use the safest and most effective disinfectant available to sanitize our footwear, equipment and wash our hands before entering your property. Also, dogs are never allowed off leash (without signed consent) or unsupervised during our visits. We are also trained in Pet First Aid and CPR. We keep accurate records on your pets, their medical history and needs. Additionally, we follow your directions and schedule needs explicitly. We practice many more safety precautions however an exhaustive list would take to much space to describe here. Contact us if you have any other questions or needs and we would be happy to accommodate them!
Q: What kind of pets do you care for?
We care for pets of all shapes and sizes! From cats and dogs to cattle, horses and sheep to reptiles, fish and hamsters. We have never turned down caring for a clients pets based off what specie they are.
Q: How do I know how my pets are doing while I am gone?
We provide you with visit updates by email immediately after each visit is concluded. Each email update contains detailed notes on how the visit went and what we did during that time, a picture of one or more of your pets and GPS check in/out coordinates on a map to show we were at your home caring for your pets and how long we were there. Additionally, we are available by phone call, text or email if additional updates are needed.
Q: Can you give my pets medications?
Absolutely! We have experience in giving pets many types of oral and injectable medications. Let us know what you need and we will gladly accommodate you! Also, there is NO extra charge for administering medication, however a signed consent form is required.
Q: Do you allow dogs to be walked off leash?
We have a leash policy that we always enforce when pets are not inside or within an enclosed yard to prevent pets from getting injured or running away. Our clients do have the option to sign a waiver to allow for off-leash play.
Q: Do you group walk dogs or one-by-one?
We only walk dogs one-by-one unless they are from the same household and the client requests they be walked together. Multiple client's pets are never walked together. This is to preserve the safety of all pets involve and prevent the transmission of disease.
Q: Do you have a cancellation policy?
Yes we do. It is fully explained in our contract agreement that is available on our "New Clients" page under the "Schedule Services" page. Please thoroughly read our contract, we will go over it thoroughly in our initial interview but we would be happy to answer questions at any time.
Q: How much notice is required before scheduling services?
We do not require a set amount of notice like most pet sitters. We schedule services in the order they are received so it is always best to schedule early and guarantee your spot. This is especially important during our busy times over major holidays and spring break.
Q: What if I am unable to return home at the scheduled time?
Contact us immediately to confirm that we can continue caring for your pets.
Q: How do I sign up for services?
Call or email us! For more information visit our "Schedule Services" and "Contact" pages.
Q: Can I meet with you before scheduling services?
Absolutely! We always schedule a time to meet with you and your pets before providing our services. This gives us a chance to get to know each other, learn your pet's schedule and care needs, and of course go over paperwork.
Q: Do you have a referral program?
Yes we do! For every referral that you send our way that books services, we will credit your account with a free visit (up to $15 value). There is NO limit on the number of referral credits!
Q: What areas do you cover?
We cover the greater Auburn/Opelika, Alabama area. We have a list of towns we cover on our "Welcome" page. However please note that this is not a complete list! Contact us at 334-758-0033 if you have any questions about our service are.
Q: Do you provide references?
Absolutely! We would be happy to provide you with a list of references upon your request. You will receive a list of references within 36 hours of your enquiry as we contact our references prior to making their information available to ensure they are available to take your call.
Q: Are you insured and bonded?
Of course! You can find the details of our insurance and bonding coverage on our "Insurance/Bonding" page.
Q: How long have you been in business?
We have been professional pet sitters since 2004. Our original business, Sitter Solutions, was started in Upstate New York and was successfully ran there until 2010 when we relocated to Auburn, AL. We started Sitting Pretty shortly after arriving and have loved every minute since!
Q: What are your office hours?
Our office hours are 8 am - 8 pm every day. If you contact us before 5 pm, we will be in touch with you that day, otherwise we will be in touch the next day. Emails are the best way to contact us as we routinely check our inbox throughout the day and night.
Q: Why should I use your services instead of boarding my pets?
For most pets, being transported to a strange facility filled with strange people, animals, sights, smells and schedules, is very stressful. Often pets won't eat for extended periods of time, are exposed to diseases and bad behaviors carried by other boarders (such as kennel cough). Sadly, these behaviors and illnesses can follow your pet home leading to additional stress to your pet.
Q: Do you board pets or care for them in their home?
We care for pets in their natural environment, your home, where they feel the safest and least stressed. We do not bring client's pets into our homes as it is a liability, health and safety issue.
Q: Why should I choose Sitting Pretty for my pet care needs?
We are always available and provide a wide range of services to meet your every need. From emails every time we visit your pets to emergency care transportation and nail trims, we have you covered. Also, we have over 10 years of experience, are licensed, insured and bonded with Pet First Aid and CPR training.
Q: What are professional pet sitters?
Professional pet sitters care for your pets in the comfort of their natural environment, your home. They are serious about the well-being and safety of your pets and as such are licensed, insured and bonded. Often they have additional certifications such as Pet CPR and First Aid as well. We are licensed, insured and bonded and have been trained in Pet CPR and First Aid.
Keys/ Property Access
Still have questions about our services or how everything works? The following FAQs should answer the most common questions we receive, however contact us anytime at334-758-0033 if you need additional help!
Questions are organized in the following categories: